Frequently Asked Questions
Personalization
How do I tell you what I want engraved?
Enter your personalization exactly as you'd like it engraved when ordering. We use the information submitted with your order to prepare your engraving, so please double-check names, spelling, capitalization, dates, and punctuation before placing your order.
We don't routinely “correct” personalization because sometimes what looks unusual to us is exactly what you intended.
Can I request something that isn't shown on the listing?
Absolutely. We love custom requests. If you have an idea that doesn't quite fit the options shown on the website, contact us and tell us what you're thinking. If we can make it work, we'll be happy to help.
Pencil Colors & Mixes
What pencil colors are available?
We offer a large selection of solid colors along with several coordinated color mixes. Available choices are shown on each product page.
Because colors can appear differently from one screen to another and there can be minor variations between production batches, the pencils you receive may vary slightly from what you see on your screen.
Can I mix pencil colors in one order?
Some products include our preselected color mixes as an option. If you need a combination that isn't offered, contact us before ordering and we'll see what we can do.
Left- & Right-Handed Engraving
What's the difference between right-handed and left-handed engraving?
It changes the orientation of the engraving so the text is positioned appropriately when the pencil is held for writing.
Right-Handed is our standard orientation. If the pencils are for a left-handed writer, simply select Left-Handed when that option is available.
It's a little detail, but we're pencil people. We notice these things.
Packaging & Gift Boxes
How will my pencils be packaged?
Packaging depends on the product and quantity ordered. Some smaller quantities are packaged in clear protective bags, while many of our pencil gift sets and larger personalized sets are available in—or automatically include—a gift box.
The packaging options available for your particular order will be shown on the product page.
Are the funny pencil gift sets gift boxed?
Yes. Our standard 13-pencil themed gift sets arrive in a gift box, ready to make somebody smile.
Processing Times
How quickly will you make my order?
Our normal processing time is 1–3 business days.
We make and ship orders as quickly as we can, and many orders leave our shop sooner. During especially busy periods or for unusually large/custom orders, additional production time may be necessary.
If you have a deadline, contact us before ordering and we'll let you know what's realistic.
Shipping & Delivery
Where do you ship?
We ship throughout the United States and internationally to destinations available through our store.
Available shipping services and calculated costs are shown during checkout.
Does the processing time include shipping time?
No. Processing time is the time we need to make and prepare your order. Shipping/transit time begins after the carrier receives the package.
Once an order leaves our shop, carrier delivery times are outside our direct control—but if something goes sideways, please contact us and we'll help however we can.
Bulk & Custom Orders
Do you accept bulk orders?
Definitely.
We've made pencils for classrooms, schools, businesses, organizations, events, gifts, and other larger projects. If you need a quantity or configuration that isn't offered on the website, contact us.
Can every pencil have different personalization?
For products specifically offering that option, yes. We can also accommodate many semi-custom and bulk projects.
Tell us what you're trying to accomplish and we'll help determine the easiest way to order it.
Changes & Cancellations
Can I change my personalization after ordering?
Contact us as quickly as possible.
Because we try to get orders into production quickly, we can't guarantee that changes or cancellations will be possible once production has begun.
Please double-check your personalization and selections before submitting your order.
Returns & Replacements
Can personalized or engraved products be returned?
Because engraved products are made specifically for your order, we generally don't accept returns when the item was produced correctly according to the personalization and options submitted with the order.
What happens if Simply Pencils makes a mistake?
Then we make it right.
If we make a production error, contact us and we'll arrange a corrected replacement at no additional cost.
And in most cases, we're not going to ask you to spend time mailing incorrectly engraved pencils back to us. If they're still usable, we'd much rather see them donated to a school, classroom, organization, or someone who can put them to good use.
What if I made a mistake when entering my personalization?
Contact us anyway. We can't promise a free replacement for an item that matches the information submitted with the order, but we're real people and we'll always see what we can do to help.
Still Have a Question?
Send us a message.
You're not contacting a giant customer-service department. You're reaching the same small team that designs, engraves, packages, and ships the products.
If you're wondering whether we can make something, ask.
Some of our favorite products have started exactly that way.
