Shipping policy

Shipping Policy

Processing Time

Most Simply Pencils products are engraved and prepared specifically for your order.

Our standard processing time is 1–3 business days before shipment. We frequently complete and ship orders sooner, but processing time can vary depending on order size, personalization, and current order volume.

Processing time is separate from carrier transit time. Delivery estimates shown at checkout begin after the order has been prepared and transferred to the carrier.

Shipping Within the United States

We primarily ship orders using the United States Postal Service (USPS).

Available shipping services and rates are displayed at checkout based on your order, package weight, destination, and the shipping options available for that destination.

Carrier delivery estimates are estimates rather than guaranteed delivery dates unless a particular shipping service expressly provides a guarantee.

Free U.S. Shipping

Orders of $35 or more shipping to eligible U.S. destinations qualify for free standard shipping.

The shipping method used for free shipping may be selected by Simply Pencils based on the size, weight, destination, and other characteristics of the order.

Customers who need a faster shipping service may select an available expedited option at checkout when offered.

Large and Bulk Orders

Most pencil orders ship in protective poly mailers. Larger and bulk orders may be packaged in boxes or other appropriate packaging depending on the size and contents of the order.

Large or unusually heavy orders may have different shipping options or costs than smaller orders.

If you are planning a particularly large order and have questions about shipping, please contact us at hello@simplypencils.com.

Tracking

All orders shipped through USPS include tracking.

You will receive a shipping confirmation with your tracking information when your order has been prepared for shipment.

Please allow some time for the USPS tracking system to recognize a newly shipped package. A tracking number may be created before USPS performs its first physical scan.

Tracking information can be used to follow your package through delivery.

Delivery Estimates and Carrier Delays

Once an order has been transferred to the shipping carrier, transportation and delivery are handled by the carrier.

Weather, holidays, transportation disruptions, customs processing, and other circumstances outside our control can occasionally cause delays.

If your package appears to be unusually delayed or lost, contact us at hello@simplypencils.com. We will review the tracking information and help determine the appropriate next step.

Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you discover an error, contact us immediately. We will gladly correct the address if the order has not yet shipped.

Once an order has been transferred to the carrier, we cannot guarantee that an address can be changed or that the package can be redirected.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, unsuccessful delivery, or another issue outside our control, we will contact you to determine the appropriate next step.

Additional postage may be required to reship an order when the original shipping information provided with the order was incorrect or incomplete.

If the delivery problem resulted from an error by Simply Pencils, we will correct it at no additional cost to you.

International Shipping

Simply Pencils ships to eligible international destinations.

Available international shipping services and rates are displayed at checkout. International delivery times can vary considerably depending on destination, carrier service, customs processing, and local postal operations.

International delivery estimates should therefore be considered estimates rather than guaranteed arrival dates.

Customs, Duties, Taxes, and Import Fees

International orders may be subject to import taxes, customs duties, VAT, brokerage charges, or other fees imposed by the destination country.

Where Shopify or another applicable system collects taxes or duties during checkout, those amounts will be shown as part of the order.

Unless collected at checkout or otherwise stated, additional import duties, taxes, or fees assessed by the destination country or carrier are the responsibility of the recipient.

Customs processing can also delay international shipments. These delays are outside the direct control of Simply Pencils.

Local Pickup

Local pickup is available for eligible orders at our New London, Wisconsin location when offered during checkout.

Please wait until you receive notification that your order is ready for pickup before arriving.

Pickup orders are prepared using the same care as shipped orders, and normal production time still applies.

Pickup instructions and location information will be provided with your order notifications.

Lost, Damaged, or Missing Packages

If tracking indicates a problem with your shipment, your package arrives damaged, or you believe an order has been lost, please contact us at hello@simplypencils.com with your order number.

We will work with you and, when appropriate, the shipping carrier to determine what happened and the appropriate resolution.

Please also refer to our Return & Refund Policy for issues involving incorrect, damaged, defective, or incorrectly engraved products.